A safety inspection (March 2006) showed the need for front brake pads.
On this occasion these were supposed to be delivered by 10am to the local Toyota dealer, but had still not arrived by 4pm the following day meaning that our ONLY tour bus was off the road three days for the need of a single spare part. This is 1% of my operating year!
Unbelievably exactly the same situation arose in May during the preparation for the annual MOT and we lost an entire week because of Toyota's failure to get parts up to the Highlands quickly. Our service agents suggest that the only way around this is for us to bring the bus in for a pre-safety-inspection inspection! Yet more time and inconvenience.
Regarding infrastructure, after owning this coach for nearly three years and having to switch from service agent to service agent, Toyota Salvador Caetano finally appoint a Highland agent. Unlike our service agents who will carry out work in the evening to prevent disruption of business, this garage is strictly 8.30am - 5.30pm. When they were asked if they could provide the spares we needed they said that they would not be carrying any spares for the Optimo V.
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